After getting a very costly quote from a competing company, I decided to ask for a second opinion. Shawn personally came out and went over all of the options and showed me how each one would improve our whole system. What impressed us the most was that he came back out several times to personally check on the job status with his crew. The customer service was top notch. I highly recommend Gatlin's based on their customer service alone.
This was my first time using GHCI. I am very satisfied with their service. I actually had two competing companies come to my to my home first and told me two different things. Neither fixed the problem. Shawn came out and immediately knew what was wrong. He was highly knowledgeable, very friendly, polite, honest, and fixed the issue. He took about an hour or so to perform the service. I liked that he was able to service the issue on the same day.
I had a problem with my heat pump on a cold morning in December. I called and they worked me in their schedule on the same day. The tech got here around noon and fixed the problem a short time after. I've been their customer ever since and they have yet to fail during regular inspections. Top to bottom they are great.
Always a pleasure working with our Gatlin's Heating and Cooling. They always arrive on time, very personable and professional. I would also highly recommended the yearly maintenance agreement. Thhis keeps my system operating at its best and catches small problems before they turn major. Thanks, as always, and keep up the good work!
Gatlin's came recommended by a relative and it is easy to see why. Every employee that we have encountered is professional, courteous and knowledgeable. They've come through for us after hours during August in Alabama when we needed it most. Shawn found several issues that had been ignored by my previous company. Very impressed by this company!
From the first appointment, through the total job with each and every technician who worked on this installation, the job was done with perfection. Extremely hard to find a company that pays attention to the details and believes in integrity. I would highly recommend this company to everyone and feel comfortable with the end product and service you will receive. Thank you to everyone at Gatlin's Heating and Cooling!